Fees and Insurance

While Sanctuary Counseling Group (SCG) has a standard fee for services comparable to fees charged by other agencies in our catchment area, in compliance with the Samaritan Institute and the American Association of Pastoral Counselors guidelines we can use a fee-adjusted sliding scale based on household income and family size when necessary. Fees for counseling are negotiated between the client and the therapist.

Insurance coverage is often available and is determined on a case-by-case basis.  It is recommended that new clients contact our administrative team in the Central Office (704-375-5354) to verify insurance availability prior to their first session.  We also recommend speaking directly to your insurance carrier to verify your copay. Prior authorization by the insurance carrier may be necessary.

Clients who lack insurance coverage or who have insufficient financial resources to afford the “going rate” for counseling services may inquire about the SCG Samaritan Scholarship Fund (SSF). The Samaritan Scholarship Fund works along with the fee-adjusted scale to offset the cost of counseling and psychotherapy services for individuals, couples, and families who are otherwise not able to be reimbursed for, or to afford, the desired services. The Samaritan Scholarship Fund is designed to help persons who cannot afford the care they need, deserve, and desire. Assistance from the Samaritan Scholarship Fund is contingent upon client need as well as the availability of funds. In order to use the Samaritan Scholarship Fund, documentation of income is required prior to the first session. Also, please note that discounted sessions are ineligible for insurance reimbursement, and therefore you will need to sign a form waiving your right to file insurance in order to use the SSF or our sliding scale rates.

For clients who would like to utilize insurance to pay for their sessions, we have paperwork in our intake forms that walks you through how to determine your patient responsibility and benefits. These forms will be sent to you electronically and must be filled out in their entirety before your first session.

Insurance

Clinicians at SCG mostly accept the same insurance carriers (listed below). However, when you inquire about therapy services, we advise that you verify your insurance carrier is accepted by your therapist.

  • Aetna

  • BCBS (most plans)

  • CBHA

  • Healthgram

  • Healthgram/Cigna (not Cigna general carrier)

  • Medcost

  • Medicaid (only: Amerihealth Caritas, Carolina Complete Health, Healthy Blue, & Wellcare)

Samaritan Scholarship Fund

The Samaritan Scholarship Fund is sustained by the contributions of churches, businesses, families, and individuals in the communities served by Sanctuary Counseling Group. Contributors may designate their donation to be used specifically for the Scholarship fund or even to a specific counseling site.

Financial contributions are tax-deductible and may be made in one of the following ways:

1. Contribute to the Sanctuary Counseling Group through PayPal on our donations page.

2. Contributions may be mailed to:

Sanctuary Counseling Group
2129 E. 7th Street
Charlotte, NC 28204

Please remember to include your telephone number, including area code, for information purposes.

3. Contributions may be made by credit card by calling us at 704-375-5354.

Sanctuary Counseling Group is as much a ministry as it is a professional organization. Please call us for additional information regarding opportunities for supporting the work and ministry of Sanctuary Counseling Group.